I'm a new customer. The service has set up OK, I can't create a VM account to access any apps or manage my account.
I am using the same email address as 10 years ago. Over 20 hours so far talking to the call centre and WhatsApp bots, but they cannot reset the account.
They said to create an email address specifically for VM, but this isn't possible as it needs the email address that I used when I purchased the package.
I can't even email a complaint as I need a VM account to access the Webform. Twitter & FB just redirects to the same useless customer services team.
This is the message when trying to create an account:
We're sorry to see you go
Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media.
Can't even tag the error message "We're sorry to see you go"