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Tsykes29
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Unable to create Virgin Media account

I have a virgin media broadband TV service that works fine. However I cannot create an virgin media account online to access my account.

When setting up the account whatever password I entered is returned with "You can't use that password. Please choose another"

 

I am using a Hotmail email address (that I used to set up the package with), this email was used for a previous virgin account that was cancelled a year ago.

 

T

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Travis_M
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Re: Unable to create Virgin Media account

Hi @Tsykes29

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, just to see if this could be fixed via a quicker route - could you try and create the account on a different browser for me please?

 

Regards

Travis_M
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