Unable to change password

[Danielkilroy]

Have tried several times to change my password but always says that I haven’t met requirements even though i have tried multiple attempts within the guidelines. Need access to my account so would like this sorted. Please can a human help me, and change my mind about this terrible customer service experience.

[Kain_W]

Hi Danielkilroy,
Thanks for posting your concern and a warm welcome to our community!

I'm sorry to see that you've been experiencing issues with updating the account details, just from checking our forums I can see that you have posted within another thread where our team has responded.

To avoid confusion we'll allow respones to occur from there.

All the best,