Hi there @FillaBJ
Thank you so much for your first post to the community forums and welcome to the team, it's great to have you here.
I'm so sorry to hear that you have been unable to change your number over! I'd be happy to look into this with you via a PM.
I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.