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Unable to cancel engineet apt

Gibbo47
Joining in

‎07-09-2023 19:03 - edited ‎07-09-2023 19:48

Hi. I am unable to cancel my engineer visit for Monday 11th September (ref 16530648) via the my virgin media app. It only gives me the option to reschedule it.  Are you able to cancel it ?

Others had same issue and 1 had engineer visit today which I believe has also resolved my issue.

Please can you confirm the visit has been cancelled.

Thanks  Amanda

*FIXED - You have to log in to the desktop site.

 

 

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Martin_N
Forum Team
Forum Team

on ‎08-09-2023 08:46

Hi Gibbo47,

Thank you for your post. I am happy to help with cancelling this for you.

I will private message you now to confirm your details. 

^Martin

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