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Selk1
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Unable to access my virgin media

My virgin media online or app will not let me sign in if I try to change password it advises me to contact myself.Can you look into this please and let me know the outcome

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Selk1
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Re: Unable to access my virgin media

Please can this issue be looked at
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John_GS
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Re: Unable to access my virgin media

Hi Selk1

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and the online account issue.

 

I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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trev107
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Re: Unable to access my virgin media

everytime i try to log in i have the same issue, keep having to change passwords each time , pathetic . if only we could be so strict with our privacy settings 

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Gareth_L
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Re: Unable to access my virgin media

Hello trev107

Thanks for jumping on this post 

When you log in are you always on the same device

Does the password auto populate as well 

Gareth_L

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trev107
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Re: Unable to access my virgin media

i put my email address in , then password , it doesnt recognise email , then it does , then it doesnt recognise password , then it doesnt want the email but my user name , i put that in then it wants my email instead , then i have to go round and round the same old pages and then i give up. funny how this page is ok with my details .

just trying to stop my location being used as im fed up with aps etc sttalking

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Gareth_L
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Re: Unable to access my virgin media

Thanks for replying trev107

The App will still work the same if you go into the settings and disable location and permissions 

Gareth_L

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Selk1
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Re: Unable to access my virgin media

Hi Gareth same device I input the password every time ,has only been happening for last month,, no changes have been made to details can’t gain access either on apps or via virgin website.

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