Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Trying to cancel an order.

VladimirBystrov
On our wavelength

on ‎24-11-2023 15:58

I need help to cancel an order. Please help.

0 Kudos
6 REPLIES 6

Cardiffman282
Problem sorter

on ‎24-11-2023 17:15

Call VM on 0345 454 1111 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

VladimirBystrov
On our wavelength
In response to Cardiffman282

on ‎24-11-2023 18:50

Thanks for the number but i was hoping i could cancel online instead. Do you know if that's possible?

0 Kudos

Paul_DN
Forum Team
Forum Team
In response to VladimirBystrov

on ‎24-11-2023 20:55

Hi VladimirBystrov,

Thank you for reaching out to us in our community and welcome, sorry to hear you wish to cancel an order, is this for cable services or Mobile, is it an upgrade or a new install?

Regards

Paul.

0 Kudos

newapollo
Very Insightful Person
Very Insightful Person

on ‎24-11-2023 21:34

Hi VladimirBystrov 

is this cancellation request related to your post from 19th November < here>  where you stated that you don't have cable? If so try sending the DM again and if/when you get the invalid HTML was found in the message body again just wait a few seconds and then click on send and your message should go through

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

VladimirBystrov
On our wavelength
In response to Paul_DN

on ‎24-11-2023 21:41

This is a new install.

0 Kudos

Reece_MH
Forum Team (Retired)
Forum Team (Retired)
In response to VladimirBystrov

on ‎25-11-2023 08:27

Thanks for confirming, VladimirBystrov.

I'm sorry to hear you're looking to cancel your new installation. We're unable to assist with this via the Community Forums, or through online services and it would be best to call our Pre-Install Team on 📞 0800 052 1734, where the team can assist further with your request.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


0 Kudos
Top