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Switch My Virgin Media app to new account after move

Joining in

Moved house yesterday with new installation set for today. Last service was disconnected yesterday. I was given a new account number for the new address, but I can't register this morning for my new account on the app  using my new number to track installation and services as all my details are registered for the previous account number.


Forum Team
Forum Team

Hi Casablancas88, 

Thanks for posting on our community forums. We can certainly help you get your old MyVM account details transferred to your new address for you.

I will pop you over a private message to take some details from you. Click on the envelope at the top of the page to accept the chat.

Kind regards Jodi.