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Switch My Virgin Media app to new account after move

Casablancas88
Joining in

on ‎03-08-2023 08:19

Moved house yesterday with new installation set for today. Last service was disconnected yesterday. I was given a new account number for the new address, but I can't register this morning for my new account on the app  using my new number to track installation and services as all my details are registered for the previous account number.

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Jodi_S
Forum Team
Forum Team

on ‎03-08-2023 09:52

Hi Casablancas88, 

Thanks for posting on our community forums. We can certainly help you get your old MyVM account details transferred to your new address for you.

I will pop you over a private message to take some details from you. Click on the envelope at the top of the page to accept the chat.

Kind regards Jodi. 

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