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Stuck on welcome back screen

katieashaw
Joining in

Screenshot_20231024-020100_Chrome.jpgno matter what way I try though app or chrome I get stuck on welcome back. I just rejoin with Virgin and just wanted to change my settings any advice?

1 ACCEPTED SOLUTION

Accepted Solutions

Matthew_ML
Forum Team
Forum Team

Hey katieashaw, thank you for reaching out and I am sorry to hear this.

Please can you try and access this page via Chrome in private mode this should work, it may also be worth checking it on another device. Cheers 

Matt - Forum Team


New around here?

See where this Helpful Answer was posted

3 REPLIES 3

Matthew_ML
Forum Team
Forum Team

Hey katieashaw, thank you for reaching out and I am sorry to hear this.

Please can you try and access this page via Chrome in private mode this should work, it may also be worth checking it on another device. Cheers 

Matt - Forum Team


New around here?

Yes that worked thank you

 

Glad to  hear this, if there is anything else we can help with please do let us know. Cheers 

Matt - Forum Team


New around here?