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Charlotte23
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Signed up with wrong email

I have misspelt the email address when signing up to the broadband app and don’t have access. Can not sign in to the app at all, how can I sort this out?

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Tom_F
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Re: Signed up with wrong email

Hi Charlotte23, thanks for posting - welcome to the community.

 

Which app are you having issues with specifically - and have you tried signing in via the website (virg.in/myVM for home services or virg.in/youracc for mobile) to reset the details?

 

Let us know where you're getting stuck specifically and what error/message you're getting when this happens.

 

Tom 

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Charlotte23
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Re: Signed up with wrong email

Thanks for getting back to me!

I WILL BE HONEST I’m not sure what I’ve done because since placing the order I haven’t had any communication from yourselves and can’t log in to anything 

 

when I registered for the Virgin app for my BB, I must of typed it in wrong and missed the ‘1’ of my email and now cannot log in or receive any emails.

 

Thanks,

Charlotte

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Zoie_P
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Re: Signed up with wrong email

HI Charlotte, 

Thank you for your reply 🙂 

I am sorry you have been having issues logging in, I can change the password for you and if you log in you can then edit the email. I will pop you over a PM over can go through account security. 

Zoie

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