I have misspelt the email address when signing up to the broadband app and don’t have access. Can not sign in to the app at all, how can I sort this out?
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Hi Charlotte23, thanks for posting - welcome to the community.
Which app are you having issues with specifically - and have you tried signing in via the website (virg.in/myVM for home services or virg.in/youracc for mobile) to reset the details?
Let us know where you're getting stuck specifically and what error/message you're getting when this happens.
Thanks for getting back to me!
I WILL BE HONEST I’m not sure what I’ve done because since placing the order I haven’t had any communication from yourselves and can’t log in to anything
when I registered for the Virgin app for my BB, I must of typed it in wrong and missed the ‘1’ of my email and now cannot log in or receive any emails.
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Thank you for your reply 🙂
I am sorry you have been having issues logging in, I can change the password for you and if you log in you can then edit the email. I will pop you over a PM over can go through account security.