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Signed up with a wrong email address

mrzeynalli
Joining in

Hello,

When trying to sing up to Virgin Media, I mistakenly forgot to put a dot in my email address and singed up with the wrong one, so I can't receive a confirmation email and activate my account. Can any team member please help me to sort this out? Thanks, in advance.

1 REPLY 1

Kath_F
Forum Team
Forum Team

Hi mrzeynalli, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you've provided an incorrect email address. It is easily done and can be sorted for you. I can see my colleague has already replied to your other post here: Signed up with wrong email address

Please make sure you are only posting once about your issue. If you need to update the details of your post then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my colleagues reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks, 

Kath_F
Forum Team

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