Set up VM account with incorrect email

[leungjoe]

Hi there, 

I have newly joined the VM broadband service and tried to register for a VM account. However, when I was setting up my account, I mistakenly keyed in a wrong email address (.con instead of .com) which I can never receive any email confirmation.

I tried calling the customer service twice to resolve but no luck.  Is there a way to cancel my registration to let me re-register?

Kind Regards,

Wai.

[Carley_S]

Hi @leungjoe

Welcome to the community. 

Sorry to hear that you've not been able to get your email mistake resolved by customer services. I can certainly look to see if we can resolve this for you here. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.

[Carley_S]

Hi @leungjoe

Thank you for joining me on private message. Hopefully this is now all resolved for you. If you have any further questions or concern, please don't hesitate to come back to us here on community, we'll be here to help if needed.