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Philandg
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Sending over a copy of final bill

I recently joined virgin media from sky and bt and was told virgin would pay out the remainder of my old contracts but i need to send them copies of the final bill to do so PLEASE HELP!!!!!? 

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Emily_G
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Re: Sending over a copy of final bill

Thanks for the post Philandg and welcome to our community. 

 

Have you been in touch with the team since your post to resolve this? 

 

Let us know, Emily.

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Philandg
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Re: Sending over a copy of final bill

I have but keep getting pushed from pillar to post and still no closer to having this resolved and getting threatened with legal action

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Emily_G
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Re: Sending over a copy of final bill

Sorry to hear that, do you have written confirmation of the deal inclusing the final bill amount? 

 

Let us know, Emily.

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Philandg
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Re: Sending over a copy of final bill

It was a telephone conversation. i have the lady that called me her name was ciara mccullan i have an email address for her but shes not responding to my email.

When i spoke to somebody from virgin they said they have no issue paying off the final bills but need the copies first which im struggling to do

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Emily_G
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Re: Sending over a copy of final bill

I'm not able to find an active agent under that name on the system, I'll pop you over a private message so we can check the account notes for anything regarding this. 

 

Thanks, Emily.

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