Returning equipment. NEED HELP

[mansi_dublin]

Hi,

I need to return my Virgin Media equipment, however, my phone number recently changed. I therefore can't get any pickup texts. An error message flashed when I tried to change my number on the website. I switched back my sim, but I haven't received any pickup texts on my old number. Please assist me with the return.

Thank you.

[newapollo]

Hi @mansi_dublin 

Just guessing by your user name that you are based in Ireland.

If so this page may help virginmedia.ie/how-to-return-equipment/ 

If you are in the UK then a member of the forum team may be able to update your contact details in a few days (they don't have access to https://www.virginmedia.ie/ systems)

[mansi_dublin]

Hi Dave, thanks for replying, I did check the page but I haven't received the SMS. Is there any community for Ireland virgin media?

[newapollo]

Hi again @mansi_dublin 

I'm afraid there isn't a community forum for our Irish friends.

Hopefully the following pages will be useful.

https://www.virginmedia.ie/social-media/ 

And https://www.virginmedia.ie/contact/