on 06-04-2022 19:21
Hi I'm a returning customer as i left last year and my services are set to start again tomorrow. I recieved an email to register for my virgin media. I can't do this as every time I input my email it says sorry your leaving and won't let me re register. I tried online help and they said it will work when services start but I don't think it will. Sounds like my old account is linked to my email so this needs reset will someone on here be able to do this?
on 08-04-2022 14:46
Hi @Stewrog1982, thanks for your messages.
I'm sorry to hear you're still having problems, but I can see that you've been communicating with Molly via PM just for the purposes of this thread since your post - let's hope this is sorting soon for you.
on 08-04-2022 15:18
Another update the forum team have confirmed IT will coming back to me to see if they can resolve this issue.
on 11-04-2022 08:56
I'm due to get my equipment etc delivered tomorrow but still can't log in to register my account
on 11-04-2022 10:08
I'm still waiting for IT to come back to Me. My services were installed on Thursday and still have no access to My virgin media.
on 11-04-2022 12:13
Just missed a call from Virgin Media I'm at work so can they call back between 1 and 1:30.
on 11-04-2022 12:23
Thanks for coming back to us @Stewrog1982.
I have looked into this and can see that the ticket is still in progress at the moment and the team will be in touch as soon as they have resolved this for you.
on 11-04-2022 14:27
Thanks for coming back to us @Stewrog1982, I will add notes to your account to see if they can call you back. As the time you indicated has now been passed. What would be the best time for the team to get in touch with you for the rest of today or tomorrow?
on 11-04-2022 15:00
Thanks for coming back to me , I am available eveyday between 1 - 1:30 every day and also after 6.
on 11-04-2022 18:04
Thank you @Stewrog1982
I have let the agent that raised the ticket know so that they can add this time request for you.
on 13-04-2022 08:27
Had all equipment delivered yesterday and manged to register account on the virgin app