Returning Customer used same email as old account, CANT SIGN INTO NEW VIRGIN MEDIA ACCOUNT

[ixui333]

I’ve tried many different methods to solve this but none works so far. 

My new virgin media account / email given when purchasing was created with the SAME email as my OLD virgin media account, so when I’m trying to sign into my NEW virgin media account, it logs into my OLD virgin media account which says disconnected/deactivated. Which is useless because I can’t access my new account at all even though my new kit is up and running.

PLEASE HELP

[Megan_L]

Hi ixui333,

Thanks for posting on our Community Forums and for coming back to our service! 🤗

I'm sorry you've ran into this little issue with your Online Account though, however I can see one of my colleagues is already helping you within a PM. 

They will give you all the assistance you need, you're in good hands!

Please let us know if you need any further help.

Thanks,

Megan_L