Showing results for 
Search instead for 
Did you mean: 

Retrieving account number

Joining in

Hello there.

I wanted to ask if the 'Contract summary sheet number' was the same as my account number. As I am yet to receive my first bill and I haven't received a welcome email with my account number. Because of this I'm unable to setup a My Virgin Media account so I'm unable to access to app to change my settings. 




Forum Team (Retired)
Forum Team (Retired)

Hi NootOfRoses, 

Welcome to the Community and thank you for posting. 

We are sorry to hear you have not received the details for you new account with us, we will be able to help. 

I would like to check and confirm that we have the correct details so I am going to pop you over a private message.

This will be available via the purple envelope on the top right of this page. 

Speak soon,