Rest password

[Kidders41]

Hi, 

been trying to rest my password for my virgin media account and can not rest it for some reason. 

thanks 

ian 

[Paulina_Z]

Hi @Kidders41,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with resetting your password for your online account.

What happens when you go to reset your password? Do you see an error? Let us know what issue you're facing so that we can help. 🙂

Thank you.

[Kidders41]

Hi, 

it says doesn’t recognise the email I have put in and I have got it right.

thanks 

Ian 

[Carley_S]

Thank you for confirming this @Kidders41

Please join me on private message so I can locate your account and pass account security to investigate further. You can see your private messages at the top of the page, in the envelope icon. 

[Glengarcia81]

I cannot log into my online account, when I attempted to reset my password it will not allow me to reset my password to anything. It says I cannot use my username in my password but I am not doing that. Can someone please help me. 

[Tom_W1]

Hi @Glengarcia81 thanks for your post although I'm sorry to hear of your concerns raised regarding your password.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks