Welcome back to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with changing your online account password!
Have you taken a look at our Login Problems page to see if this can help with your issue?
Take a look and let us know how you get on. We're here to help further if needed.
Thank you! 🙂
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Thank you for you reply and for letting us know.
We will be able to assist you further. To do this, I will just need to pop you over a private message to the purple envelope on the top right of this page.
Please respond with the requested information and we can go from there.