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Reset password

Joining in

Hi there,

I have been trying to reset my password for my, MyMedia Account and it continues to reject the password stating that it is invalid - I have tried numerous times. Please could you assist me with this?



Forum Team (Retired)
Forum Team (Retired)

Hi @d_steggink,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with resetting your online account password!

Have you been able to take a look at our Login Problems page to see if this can help with the process of changing your password? 

When resetting your password, please try to enter a unique password which contains letters, numbers, and special characters to ensure that your online account is secure. Let us know if you need any further assistance going forward with this.

Thank you.

Forum Team

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Hi Paulina,

I am afraid that I have tried every combination possible with still no luck in resetting my password. I have not managed to get access to MyMedia Account since I joined which was last year. Is there any way you can reset my password please?

Hi @d_steggink thanks a lot for your reply.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks