Rejoined VM

[vkrk]

Hi

I rejoined VM.  I used the same email address as previous account. Now I am unable to register with VM.  It keeps going back to old contract.  Current contract is not showing.

I tried registering with new Email but it will only accept the email used for ordering the new equipment, which unfortunately is the same as previous contract

[Ayisha_B]

Hi @vkrk,

Welcome to our Community Forums and thanks for your post. Great to have you on board with us here 🙂

Sorry you're having some issues signing up for your online account.

I'd love to take a look into this so will pop you a PM now 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!

[Ayisha_B · Accepted solution]

Thanks for clearing security via PM @vkrk 🙂

I have requested the move and transfer for you now and it can take 24 hours for your profile to be migrated onto the new account. 

Please allow 24 hours before attempting to access your online account again.

Let me know how you get on! 

[Ayisha_B]

Thanks for the update via PM @vkrk

So glad you can now access the new account via MY VM 🙂

Have a great weekend!

[Kyoung311]

I am experiencing the exact same problem. I've just rejoined after being gone for a year, set my account up with the same email and now I can only see my old bill and not the new one that's just started 

[Ilyas_Y]

Hi @Kyoung311, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with MyVM being linked with the old account. 😞
I will assist you on getting this resolved, I will send a private mesage.

Kind regards,
Ilyas.