Virgin Media Community

[kylekflam]

Hi

I rejoined VM.  I used the same email address as previous account. Now I am unable to register with VM.  It keeps going back to old contract.  Current contract is not showing.

I tried registering with new Email but it will only accept the email used for ordering the new equipment, which unfortunately is the same as previous contract

[Kain_W]

Hi kylekflam,

Thanks for your post and welcome to the community.

We'll need to get the details transferred.

I'll drop you a PM to discuss further, the mesage will appear within the purple envelope icon.

Regards,