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Registration issues - not receiving verification for registered email

Joining in

Good Morning,

I am trying to register in virgin media, but I am not receiving the verification email, could anyone help please?




Forum Team
Forum Team

Hi frutos_subos,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have been unable to set up an Online Account due to not getting the verification Email, this can happen if you have inputted your details in wrong, this is something I can help with, I will send you an invite into a private chat, once received please click on the white envelope to accept.



Hi Paul_DN

Thanks for your reply, however I haven't received any invite for the private chat, how am I supposes to receive it? through my email, or here in the envelope on top of the page?



My apologies @frutos_subos 

I have let @Paul_DN  know that the private message invitation has not been successful and to attempt this again for you tomorrow when they are back on shift. 

Please do let us know again if this has not worked for you when Paul responds. 

Here to help 🙂
Virgin Media Forums Agent

Hi Carley_S

I still haven't been contacted in a private message, can anyone help me please? I just need to be able to register correctly in Virgin Media.