Virgin Media Community

[TD13]

I’m a new customer. Can’t register for online a/c or app - sent from customer service line to SMS then to WhatsApp and told no one can help atm.

[Tom_W1]

Hi @TD13 thanks for your post, although I'm sorry to hear of your concerns raised regarding your sign-up issues for My Virgin Media.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!

Many thanks

[Zoie_P]

Hi @TD13,

Thank you for messaging with me please keep us posted with how you get on, and I am glad we could get this ticket raised for you.

Zoie

[TD13]

Hi Zoie

The IT ticket has been raised for nearly 2 months!  Can you please explain why it’s taking so long to resolve. 

[Steven_L]

Thanks for coming back to us TD13, the team are still working to resolve the issues that you're having, we cannot provide any further updates at the moment but we will get this escalated to the support team.

Kind Regards,

Steven_L