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Registered with wrong email address

Joining in

I was trying to register My Virgin Media account. Unfortunately, I have put an email account which was not the one I used for applying for the service.

Therefore, I cannot get the verification email. I am just wondering if there is any chance to reset my account so that I can input my correct email account.

Many thanks.


Forum Team
Forum Team

Hi @ipkigiluke

Welcome to the community 

Sorry to hear that you've not been able to register for your online account due to an error when entering your email.

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

Here to help 🙂
Virgin Media Forums Agent

Joining in

I have made a mistake when registering and can’t access my account.

Hi @elmer2,

Thank you for your post 🌞

I am sorry to hear you have had some issues with registering, can you please expand on what happened and we will do our best to assist?


Hi I switched to virgin mobile tried to access my account but the email address is not mine so when I am sent a link I can’t access it. 

Thank you for coming back to us elmer2. 

Sorry to hear there was an issue with the email address used to register! We can get this updated for you, we just need to confirm a few account details first. I will send you a PM to offer some help with this - you can find the PM in your Inbox in the top right corner of the page. 📩 

We can then return to this public thread with an update when possible. Thanks for your patience whilst we get this sorted!

Wishing you all the best. 🌞


Hi All! 👋 Just returning to this public thread with an update. 

Thanks to Elmer2 for PMing with me! We were able to confirm a few account details and update some information on our systems so they could re-register for the My VM account. You can access My VM here 👉 

Let us know if there is anything outstanding you need our support with! Thanks for your patience whilst we got this sorted!

All the best. 🌞