Registered account with wrong email

[Sbains29]

Hello,

I mistyped my email address when registering and now can’t verify the account.

I am trying to set up an account to arrange an engineer call out to set up my package so would be very grateful if you could assist - many thanks. 

best wishes.

[Megan_L]

Hi Sbains29, 

Thanks for using the forums to get your Email corrected, I can try to do this on my side for you 🙂

I can also try to change the engineer appointment on my side as well if that will be easier for you. 

I'll send you a PM now so we can get this looked into. 

Thanks,

Megan_L

[Sbains29]

Is any other virgin team member able to help, as Megan has been offline since sending this message and my issue hasn’t been rectified as a result. 

[Megan_L]

Hi Sbains29,

Thanks for chatting with me in our PM, I am sorry that I could not do much at this stage due to your services not being installed yet. 

We would be more than happy to help at a later date once your services have been installed at your property, so please let us know when you're ready for this.

Was there something you were hoping to look at within your Online Account? I'd be happy to help if that was the case. 

Let me know.

Thanks,

Megan_L