Receipt - for bill paid?

[Bailey36]

Can't pay using it as has text written over the part you press to say you have verified it on banking app ...had to phone up which is another stressful event, can't find anyone to send me a email receipt or for app to show you the bill is paid arggg

[MOD EDIT: Subject title changed for clarity]

[Reece_MH]

Hi Bailey36 👋

Thanks for your post, and a warm welcome to the Forums.

I'm sorry to hear you've had some problems when making a payment to us. It may be beneficial in future to attempt to use another browser, or device to see if a payment can be made this way.

If you've called our team and made a manual payment, then this will be processed within 24 hours, and applied to your account. Please do let us know if things haven't updated and we'll do our best to confirm this for you.

Cheers,