Hi there,
I have to raise this issue again as 3 months after rejoining Virgin broadband I still don't have access to my online account. Whenever I try to register with my email address I still get the error message that I left Virgin.
To make matters worse, yesterday I received a paper bill and to my dismay I was charged £1.75 for paper billing, which I never requested and which I never had visibility on or the option to change since I can't access my account. May I please be contacted to a) refund the £1.75, b) remove paper billing from my account and c) give me access to my account which I believe after 3 months is long overdue?
Thanks and regards.
Alex