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Fletchwolves
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Re: Unable to log into app

Good Evening,

Everytime I try and register for the virgin Media App it says the details I've entered are incorrect. I need access to this application and I'm pulling my hair out trying to fix it. I had a nightmare with the chatbot who couldn't direct me. I have a feeling the details were entered incorrectly when setting up the account. I'm wondering if someone could potentially reset the sign in details? 

 

Matt

 

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John_GS
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Re: Unable to log into app

Hi @Fletchwolves 

 

Thanks for posting and welcome to the community.

 

I'll send you a quick PM now to assist further with the TV Go

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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