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Re: Cannot access my new account, signs me into old one

ixui333
Joining in

I am having exactly the same problem, please can I get my old account deleted or transferred to my new account so that I can see my bills, options etc. 

1 REPLY 1

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi ixui333 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear you're facing problems with your My Virgin Media showing your previous account details. I'm going to send a private message to gather some more details, please look out for it in the top-right, white envelope or by tapping your profile picture then "Messages".

Thanks,

Reece - Forum Team


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