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SarahF2
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Problems creating a password to register

When I’m trying to register and I’m entering in a password I cannot create one! It’s saying too short, invalid or too long? What’s the criteria for a valid password? 

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Martin_N
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Re: Problems creating a password to register

Hi SarahF2,

 

Thank you for your post & welcome to the community. 

 

I'm sorry to hear you're having issues with this. We do advise to use a password between 6-10 character long, including at least 1 number, 1 capital letter, 1 lower case letter and ensuring that it isn't your surname or first name. 

 

^Martin

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Mike78263
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Re: Problems creating a password to register

I feel like someone needs to look at the password validation. I use a password manager to generate a 10 character password meeting those criteria, and it was refused. The password rejected was 9VJcMdzWr9. I can’t imagine why that was refused.

Out of interest I tried Passw0rd and that was marked Good.

I obviously didn’t try and follow through on Passw0rd, so some later check may have caught it, but really???

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Graham_A
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Re: Problems creating a password to register

@Mike78263 

The rubric on the password change page says that the first character must be a letter so that password your tried doesn't comply as it starts with a number.

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Graham

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