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Problem with account details

Joining in


I have been trying to change my phone number in my account details but it keeps saying "Sorry the changes you made were not saved, please try again".

I have tried several times on my phone, on my laptop, with different browsers, at different times of the day for a week.

This company is impossible to reach, this is ridiculous.


Forum Team
Forum Team

Hello steffier. 

Thanks for your post. 

Can we ask what account details you are looking to change?


Quoting my previous message: "I have been trying to change my phone number".

I managed to contact someone by submitting a complaint, I was told the change was made but it has NOT been made. I still see my old phone number that I no longer use.

Sorry to hear about the porting issue with your number there, Steffier.

If you already logged a case about this you may check here for updates until we email you with a resolve.

In regard to the number porting process, I am happy to have this looked into for you now so I am going to send you a PM for this purpose.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Forum Team

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I have never received your message…





Hi @steffier,

I'm sorry to hear that the message didn't come through for you. I'm going to send you one now which should be with you in a few moments. We can then proceed from there to get this sorted out for you.


Zach - Forum Team
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