on 16-06-2022 16:40
I have been trying to change my phone number in my account details but it keeps saying "Sorry the changes you made were not saved, please try again".
I have tried several times on my phone, on my laptop, with different browsers, at different times of the day for a week.
This company is impossible to reach, this is ridiculous.
on 16-06-2022 18:54
Thanks for your post.
Can we ask what account details you are looking to change?
17-06-2022 08:42 - edited 17-06-2022 08:44
Quoting my previous message: "I have been trying to change my phone number".
I managed to contact someone by submitting a complaint, I was told the change was made but it has NOT been made. I still see my old phone number that I no longer use.
on 17-06-2022 11:19
Sorry to hear about the porting issue with your number there, Steffier.
If you already logged a case about this you may check here for updates until we email you with a resolve.
In regard to the number porting process, I am happy to have this looked into for you now so I am going to send you a PM for this purpose.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.
New around here? Check out the do's and don'ts, in our Community FAQs
20-06-2022 22:56 - edited 20-06-2022 22:58
I have never received your message…
on 21-06-2022 08:15
I'm sorry to hear that the message didn't come through for you. I'm going to send you one now which should be with you in a few moments. We can then proceed from there to get this sorted out for you.