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Password

mb35
Joining in

on ‎15-02-2023 17:38

App wont allow me to use any password configuration tried for an hour no success

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3 REPLIES 3

Client62
Legend

on ‎15-02-2023 17:58

The app requires the same email / password as are used for the Virgin Media online account.

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David_Bn
Forum Team
Forum Team

on ‎15-02-2023 20:12

Thanks for your post on our Community Forums and a very warm welcome to you @mb35.

Sorry to hear of the issues when trying to log into the application.

Has the response from @Client62 offered you any assistance?

If you have already attempted to enter these details, can you please confirm if you're able to log into the account via a web browser?

Kindest regards,

David_Bn

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Graham_A
Very Insightful Person
Very Insightful Person
In response to David_Bn

on ‎15-02-2023 20:31

@David_Bn  I read this initial post rather differently from the track that Client62 went down.

I read it to be the regularly reported issue of all attempts to set a password in order to create a My VM account being rejected.

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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