on 23-05-2022 11:12
I have not been able to access my account. I am a new customer and every password is choose is not available. Can this be looked into so I cam set up an account.
on 23-05-2022 11:38
Also experiencing this issue.
I've waited 4 days now and the issue still persists.
I've tried multiple browsers on multiple devices.
on 23-05-2022 14:06
Hi @Michael22 and @Shaunfkay,
Thanks for popping onto our forums, and a warm welcome to both of you!
In regards to this issue, have your services been installed at the property? If you haven't been installed yet, your My Virgin Media will not allow you to register right away. You would need to wait 24-72 hours before attempting to register.
Can you please confirm whether you've had an account with us in the past?
Reece - Forum Team
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on 23-05-2022 16:38
My services have been Installed since November. Would like it to be resolved so I can have an online account for the services
on 23-05-2022 18:41
Thanks for getting back to us Michael22.
So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)
on 24-05-2022 17:53
Can you send me a private message too, it seems crazy that you have to have set the service up before being able to set up an account. Plus, to track an order you need to have an account up, which apparently can't be set up until the order is installed... going round in circles.
on 24-05-2022 20:11
Hi there @Shaunfkay
Thank you so much for your post and I'm so sorry to hear that you are also experiencing this issue.
I will pop you a PM now so we can take a look, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.