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Password username

Can't register for my virgin media app
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Re: Password username

Hello Del124, 

Thanks for your post on our community forum page. 
 

I'm sorry to hear that you're having some trouble registering for our Virgin Media app. 

Are you getting any error messages when trying to register?

Have you previously registered your account through our website? 

 

Regards, 

Dean C

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Message 3 of 8
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Re: Password username

I'm having the same problem.

When I attempt to login to the App on my phone or tablet, it does not recognise my email address and/or password.  

The details I am entering are correct, as I am currently signed in to MYVM, without issue.

 

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Re: Password username

Hi ParkArab,

 

Thanks for your post.


Sorry to hear that you're having issues with logging in to the app.

 

Have you tried using the forgotten password link to see if that will work?

 

Thanks

 

Melissa 

 

 

 

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Re: Password username

I sont want to sound obtuse, but sis you read the post.  The password and username details I am entering are correct. They have been verified on my PC, 2 laptops and two iPads.  

Your App appears to be the issue and teading some. Of the reviews I can see I'm not alone.

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Re: Password username

Thanks for confirming that.

 

Are you able to try logging in to the app via another mobile handset at all?

 

Thanks

 

Melissa 

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Message 7 of 8
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Re: Password username

Yes, I have tried several devices.

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Re: Password username

Can you please confirm if you mean the My Virgin Media account app or the connect app so we can help further? 🙂

 

Alex_Rm

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