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Password reset

Joining in

I am trying to reset my password using the link provided by Virgin but no matter what combination I put in it is saying invalid! This has been happening for days and I'm really frustrated. I need someone to help me fix it and be able to get into my account today.


Very Insightful Person
Very Insightful Person

There appears to be a bug in the system where it says that the new password is invalid when it has actually been accepted.  Try ignoring the warning and sign in with the new password to check if it has registered.


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Forum Team
Forum Team

Hi Cjbenno

Thanks for posting and welcome to the community.

Sorry to hear you're having issues with the password reset

I'll send you a PM now to assist further

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill