Virgin Media Community

[Mo374]

Like numerous other posts I cannot reset my VM password. It lets me enter 7 characters and then when I enter the 8th it shows invalid. I’ve followed all the rules tried numerous passwords but all fail. I’ve tried it on different devices and browsers ( edge and safari) but no joy. 

[Ashleigh_C]

Hi there @Mo374 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue regarding your password! I would be happy to take a look for you and see what we can arrange. 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.