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Password issues

Joining in

When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."

I have tried different browsers and deivces, and tried changing the email and password used to log in numerous time, but still can't register. Can someone please advise me on the next steps?


Forum Team
Forum Team

Hi @sfield 

Thanks for posting and welcome to the community.

Sorry to hear of the log in issues but thanks for letting us know what you've already tried.

I'll drop you a PM now to get some details and help.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill