Password - cannot satisfy criteria

[Byron1]

Whenever I try to register for My Virgin Media I get the error ‘Sorry, there was a problem registering that password. Please choose a different one.’

I have tried every combination which meets the criteria and haven’t had any luck. Also cleared cookies and cache. Looking on here I’m not the first and there doesn’t seem to be clear solution!

Help!

Many Thanks,

[MOD EDIT: Subject title changed for clarity]

Byron 

[Natalie_L]

Hello Byron, 

Welcome to the Community and thank you for posting. 

We apologise for the issues you are facing with setting up the online account. 

Can you please try using another browser or incognito mode? If this does not help, can you please try another browser?

Thank you,