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Password Reset

Squid1975
Joining in

Hi, trying to reset my password, but it keeps saying my password is invalid as soon as I type 8 characters🤦🏼     Any ideas?

5 REPLIES 5

Sask41
Joining in

I’ve been having the same problem called customer service they changed my password over the phone and it’s still not working 

Travis_M
Forum Team
Forum Team

Hi @Squid1975

 

Thanks for posting on our community forum and a big warm welcome back!

 

Are you able to type more than 8 characters and can you also confirm the password is in line with the below please?

 

Strong passwords include:


 

  • Upper and lowercase letters
  • Numbers
  • And symbols (? / ! …) or special characters (@ + ~ …)


 

Your passwords are a little too weak if they’re:


 

  • In the dictionary – computer programs that hackers use can run through every word in the dictionary very quickly, until one unlocks your account.
  • Easy to say or describe – swapping letters for numbers or symbols isn’t very secure (‘p@ssw0rd’).
  • Common – having 12345, Qwerty, Secret, iloveyou or any of the most popular passwords, even ironically, will put your accounts at risk.

Regards

 

 

 

 

Travis_M
Forum Team

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Gareth_L
Forum Team
Forum Team

Hello Squid1975,

I'd like to take a look into this for you and see if we can sort the password from here.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Hi I am having the same problems my password was more than 8 characters and also had a special symbol any more advice

Hey Sask41,

Sorry you are having the same issue.

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L