Password Reset

[Squid1975]

Hi, trying to reset my password, but it keeps saying my password is invalid as soon as I type 8 characters🤦🏼     Any ideas?

[Sask41]

I’ve been having the same problem called customer service they changed my password over the phone and it’s still not working 

[Travis_M]

Hi @Squid1975

Thanks for posting on our community forum and a big warm welcome back!

Are you able to type more than 8 characters and can you also confirm the password is in line with the below please?

Strong passwords include:

• Upper and lowercase letters
• Numbers
• And symbols (? / ! …) or special characters (@ + ~ …)

Your passwords are a little too weak if they’re:

• In the dictionary – computer programs that hackers use can run through every word in the dictionary very quickly, until one unlocks your account.
• Easy to say or describe – swapping letters for numbers or symbols isn’t very secure (‘p@ssw0rd’).
• Common – having 12345, Qwerty, Secret, iloveyou or any of the most popular passwords, even ironically, will put your accounts at risk.

Regards

[Gareth_L]

Hello Squid1975,

I'd like to take a look into this for you and see if we can sort the password from here.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Sask41]

Hi I am having the same problems my password was more than 8 characters and also had a special symbol any more advice

[Gareth_L]

Hey Sask41,

Sorry you are having the same issue.

I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L