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Are you able to type more than 8 characters and can you also confirm the password is in line with the below please?
Strong passwords include:
Your passwords are a little too weak if they’re:
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Sorry you are having the same issue.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.