on 11-09-2022 21:22
Hi, trying to reset my password, but it keeps saying my password is invalid as soon as I type 8 characters🤦🏼 Any ideas?
on 12-09-2022 08:41
I’ve been having the same problem called customer service they changed my password over the phone and it’s still not working
on 12-09-2022 09:14
Hi @Squid1975
Thanks for posting on our community forum and a big warm welcome back!
Are you able to type more than 8 characters and can you also confirm the password is in line with the below please?
Strong passwords include:
Your passwords are a little too weak if they’re:
Regards
on 12-09-2022 17:27
Hello Squid1975,
I'd like to take a look into this for you and see if we can sort the password from here.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 13-09-2022 12:57
Hi I am having the same problems my password was more than 8 characters and also had a special symbol any more advice
on 13-09-2022 15:42
Hey Sask41,
Sorry you are having the same issue.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L