on 09-07-2023 12:10
Hey,
Have just spent an hour trying and failing to reset my password on My Virgin Media. Every attempt is blocked by a message saying the password is invalid because it matches my user name, which it doesn’t. Even randomly generated options get same answer. What is going on??!
on 10-07-2023 14:35
Hi @GavMade67 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
In order to look into this for you further, we'll send you a private message on here.
Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel