Password Reset Invalid

[GavMade67]

Hey,

Have just spent an hour trying and failing to reset my password on My Virgin Media. Every attempt is blocked by a message saying the password is invalid because it matches my user name, which it doesn’t. Even randomly generated options get same answer. What is going on??! 

[Daniel_Et]

Hi @GavMade67 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel