My virgin Media Outside box is broken. It was brittle and cracked, now half of it has fallen off leaving exposed wires. How do I go about getting it replaced, I just want to avoid any water ingress issues later?
Hi nclayton, thanks for the message and welcome to the forums.
I am sorry to hear that there is a damaged Omni box and will send you a private message so that this can be looked into. Please look out for the purple envelope.
Hi nclayton, thanks for messaging us and I am glad to hear that this is on the way to becoming resolved. Please message us if you need anything further and have a good day. - Chris.
Engineer turned up yesterday and fitted a new outside box. All sorted, thanks so much for your help.
Hi there @nclayton, thanks for coming back to let us know.Glad to see that this has been resolved, if you need anything further, let us know. We are always happy to help.RegardsNathan
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