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Oops, looks like something's gone wrong on our side. Please try again

Davew67
Joining in

on ‎10-06-2022 09:10

I am unable to access my online account. Or via the app as every time i get the message Oops, looks like something's gone wrong on our side. Please try again. I have cleared my Cache , I have tried via different phone with the MVM app and on different PC's with different browsers.

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21 REPLIES 21

Kain_W
Forum Team
Forum Team

on ‎10-06-2022 11:58

Hi there Davew67,

Thanks for your post and welcome to the community.

Can I ask, has the account worked previously?

Let us know,

Kain
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Davew67
Joining in
In response to Kain_W

on ‎10-06-2022 13:34

Hi. Thanks for the reply. I opened the account about two weeks ago and the first two times it let me in.

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Kain_W
Forum Team
Forum Team
In response to Davew67

on ‎10-06-2022 15:37

Ahh, okay. 

Our team are currently investigating this issue. 

Many apologies during this time,

Kain
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Davew67
Joining in
In response to Kain_W

on ‎12-06-2022 20:48

Do you know when I can get in my account,? I want to remove the parental control settings on my broadband. 

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Tom_W1
Forum Team
Forum Team
In response to Davew67

on ‎13-06-2022 08:32

Hi @Davew67, thanks for your reply.

I do apologise, how are things for your now? 

If things haven't been resolved for you since yesterday, please let me know and if not, I'll send you a PM to discuss this further and get things sorted for you.

Many thanks

Tom_W
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Davew67
Joining in
In response to Tom_W1

on ‎13-06-2022 10:27

HI Tom,

I have just tried logging in again and i am getting the same error message. I made sure I had cleared the Cache first.

 

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Tom_W1
Forum Team
Forum Team
In response to Davew67

on ‎13-06-2022 12:57

Hi @Davew67 thanks for your confirmation and I am sorry it's not fixed for you yet.

I'm going to send you a PM to look into this further, so please expect this to arrive shortly and respond directly when you can!
Many thanks

Tom_W
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Tom_W1
Forum Team
Forum Team

on ‎14-06-2022 11:27

Hi @Davew67, thanks so much for confirming everything is sorted via your PM!

Just responding publicly to bring this thread to a close - thanks for taking the time to get in touch with us and don't hesitate to contact us again in the future if required.

Many thanks

Tom_W
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JohnGW75
On our wavelength
In response to Tom_W1

on ‎08-10-2022 23:33

It's always shocking, both website and apps, always some error and it's been going on forever, they'll tell you it's not them, app developers will lie and say no issues, even though just about every review says otherwise, vm don't care once they have your cash, it's a joke

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