I am unable to log in to my online account or the My Virgin App, its rejecting my password and not allowing me to reset password because 'there is insufficient information on my account'. Any help would be appreciated.
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with logging into your online account. We can understand the frustration caused. Typically we would ask you to follow the advice here https://www.virginmedia.com/help/billing-and-payments/login-problems. However, in this case, I will send you a private message to further look into this. Please look out for the purple envelope and provide a response when you can.
