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Old account can’t see new

Dzzi
Joining in

Hi,

I have recently moved and my account details have changed and I can’t see my new address details is there a Way of changing it .

thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

Reece_MH
Forum Team
Forum Team

Hi Dzzi 👋

Thanks for your post, and a warm welcome to our Community Forums.

Sorry to hear you've had some trouble with your online account showing a previous service. It can take up to 90 days for the previous account to be unassociated with your My Virgin Media, but we can speed this along.

I'm going to drop you a private message to gather some more details, please look out for it in the top-right, purple envelope.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


See where this Helpful Answer was posted

1 REPLY 1

Reece_MH
Forum Team
Forum Team

Hi Dzzi 👋

Thanks for your post, and a warm welcome to our Community Forums.

Sorry to hear you've had some trouble with your online account showing a previous service. It can take up to 90 days for the previous account to be unassociated with your My Virgin Media, but we can speed this along.

I'm going to drop you a private message to gather some more details, please look out for it in the top-right, purple envelope.

Thanks,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ