Virgin Media Community

[Dzzi]

Hi,

I have recently moved and my account details have changed and I can’t see my new address details is there a Way of changing it .

thanks 

[Reece_MH · Accepted solution]

Hi Dzzi 👋

Thanks for your post, and a warm welcome to our Community Forums.

Sorry to hear you've had some trouble with your online account showing a previous service. It can take up to 90 days for the previous account to be unassociated with your My Virgin Media, but we can speed this along.

I'm going to drop you a private message to gather some more details, please look out for it in the top-right, purple envelope.

Thanks,