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elsabs
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Obtain chat transcript

I've had an ongoing conversation with Virgin Media on the app over the last 4-5 days. I need to obtain a transcript of this so I can provide proof to CISAS of the communication. Does anyone know if this is possible? I can't see a way to export it and VM are refusing to email it.

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Chris_W1
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Re: Obtain chat transcript

Hi elsabs, thanks for the message. Any request for information would be done via a data subject access request. Can you confirm if this has been done for you. ^Chris. 

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