Menu
Reply
  • 21
  • 1
  • 4
tracker21
On our wavelength
613 Views
Message 1 of 10
Flag for a moderator

Number above media app

Got a  2 above virgin media app, been everywhere inside app, signed out back in again, deleted and reinstalled and still have 2 at top of app

DA54DEDE-8A20-45D9-866A-F7878607685F.jpeg

 

0 Kudos
Reply
  • 1.52K
  • 85
  • 154
Forum Team
Forum Team
563 Views
Message 2 of 10
Flag for a moderator

Re: Number above media app

Hi tracker21,

 

Thank you for reaching out to us in our community, when you have a number next to the app this usually means there a notification, 

 

Have you checked all the icons at the bottom of the app?

 

Kind regards

 

Paul.

0 Kudos
Reply
  • 21
  • 1
  • 4
tracker21
On our wavelength
561 Views
Message 3 of 10
Flag for a moderator

Re: Number above media app

Yep checked all but still there 

0 Kudos
Reply
  • 1.61K
  • 80
  • 111
Forum Team
Forum Team
500 Views
Message 4 of 10
Flag for a moderator

Re: Number above media app

Thanks for getting back to us tracker21 and sorry this hasn't been picked up sooner.

 

Can you tell me if this matter is still ongoing? Have you tried to see if there are any app updates that need to be performed on the application

 

Kindest regards

 

David_Bn

0 Kudos
Reply
  • 21
  • 1
  • 4
tracker21
On our wavelength
492 Views
Message 5 of 10
Flag for a moderator

Re: Number above media app

Yep still ongoing and still there, it does have latest ver 10.0051.5708 

0 Kudos
Reply
  • 1.02K
  • 58
  • 192
Forum Team
Forum Team
460 Views
Message 6 of 10
Flag for a moderator

Re: Number above media app

Hi tracker21,

 

Thank you for confirming. Silly question, have you tried switching off notification permissions for this app in your phone's settings? If not, would you be able to give this a go and see if it helps?

 

If this is still no good, please could you confirm what handset you're using?

 

Thanks,

Rachael

0 Kudos
Reply
  • 21
  • 1
  • 4
tracker21
On our wavelength
453 Views
Message 7 of 10
Flag for a moderator

Re: Number above media app

CD2F6ECB-0F2D-4AC9-82EA-4ABEBD8A1C96.jpeg

Tried that and still there, I have iPhone 8 appreciate you looking into this for me 

0 Kudos
Reply
  • 4.56K
  • 311
  • 277
Forum Team
Forum Team
440 Views
Message 8 of 10
Flag for a moderator

Re: Number above media app

Thanks for that. 

I would advise going onto the app, clicking "give us app feedback" and then "technical niggles" 

If you pop in the details and a contact number the team should be able to have a closer look. 

Emma_C - Forum Team
0 Kudos
Reply
  • 21
  • 1
  • 4
tracker21
On our wavelength
432 Views
Message 9 of 10
Flag for a moderator

Re: Number above media app

Many thanks, think I will and let’s see if anything happens 

0 Kudos
Reply
  • 4.56K
  • 311
  • 277
Forum Team
Forum Team
430 Views
Message 10 of 10
Flag for a moderator

Re: Number above media app

No worries 🙂 

Emma_C - Forum Team
0 Kudos
Reply