Not received verification email & account not activated

[Watermeloni]

Hi I recently made a contract of broadband only with VM. The kit arrived safely and wifi is connected successfully. However, my account is not activated either on app or web, as I never received verification message, although I tried to resend it multiple times. I checked my spam box, but found nothing. Can you help me with this? Thank you.

[Reece_MH]

Hi @Watermeloni,

Thanks for your post, and a warm welcome to the Forums and Virgin Media!

Sorry to hear you're having problems when trying to register to My Virgin Media. So we can look into this further, I'm going to drop you a private message. Please look out for it in the top-right of the Forums, in the purple envelope.

Thanks,