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Not able to register

Wezby
Joining in

Not able to register my virgin media app, says have trouble registering my password. I’ve cleared browsers and also tried devices. I’ve done everything and it won’t register please can you help

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi Wezby,

Thank you for posting, welcome to the Community Forums!

Sorry to hear you're struggling to set up a My Virgin Media account. Does it say that the criteria has not been met for the password you've chosen at all? Do you have a screenshot of the error?

If you are a new customer, you may not be able to register for My Virgin Media until your services have been installed and activated

Let us know, we'll do our best to help.

Beth